At Savis Hotel – Ankara, we prioritize the privacy and security of our guests’ and website visitors’ personal information. This privacy policy explains how we collect, protect, and process personal data through our services. By using our website (www.savisotel.com), you acknowledge that you accept the privacy terms outlined below.
1. Information Collected
We may collect the following information through our website and services:
- Personal Information: Name, surname, email address, phone number, and payment details.
- Reservation Information: Accommodation dates, room preferences, and special requests.
- Communication Information: Correspondence with our customer service team.
- Device and Connection Information: IP address, browser type, and usage data.
2. Use of Information
The information we collect will be used for the following purposes:
- Reservation Management: To make and manage your hotel reservations.
- Customer Service: To respond to inquiries, suggestions, and complaints.
- Communication: To inform you about special offers, promotions, and announcements.
- Security: To prevent fraud and ensure a secure stay.
- Service Improvement: To personalize and enhance your hotel experience.
3. Information Sharing
Your personal data may be shared with third parties only under the following circumstances:
- Legal Obligations: When required by law, regulatory authorities, or official requests.
- Business Partners: With authorized partners during reservation and payment processes.
- Service Providers: For IT services, payment infrastructure, and customer service operations.
4. Cookies
Our website uses cookies to enhance user experience. Cookies are small data files stored on your device. By navigating our site, you consent to the use of cookies for a more personalized experience. You can disable cookies through your browser settings if you prefer.
5. Data Security
We implement the latest security technologies and protocols to safeguard your personal data. Payment information and other sensitive data are protected through SSL encryption.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We recommend reviewing the privacy policies of any external sites you visit.
7. User Rights
Under the Personal Data Protection Law (KVKK) No. 6698, you have the following rights:
- Access your personal data.
- Request the correction of inaccurate or incomplete information.
- Object to the processing of your data.
- Request the deletion of your data.
To exercise these rights, please contact us at info@savisotel.com.
8. Privacy Policy Changes
Savis Hotel reserves the right to update this privacy policy periodically. Any changes will be posted on our website with the updated text. The latest revision date of the privacy policy is listed below.
Last Updated: October 18, 2024
If you have any questions or requests, you can contact us via info@savisotel.com or by phone at +90 312 432 31 31.
This privacy policy reflects Savis Hotel’s commitment to respecting the privacy of our guests. Thank you for choosing to stay with us.